Digital journalism reaches sustainability, but transitional business problems interfere

Robert G. Picard Wednesday, 11 July 2012 10:00
The income streams of digital news providers continue to grow and many have now reached the point of sustainability. Fundamental financial and business problems, however, are keeping publishers from moving out of print and becoming digital-only operators.
This leads many publishers and journalists to continue bemoaning the fact that digital media...

Cable firms and Facebook Continue to Disappoint their Customers

Robert G. Picard Sunday, 01 July 2012 09:00
Serving and satisfying customers is a crucial part of  value creation in any business,but U.S. communication firms continue to struggle with the very basics and are being heavily criticized for poor service, price gouging, billing problems, and generally poor customer relations.

40 percent of the top 15 companies that most dissatisfy customers...

Making sense of social magazines and news readers

Robert G. Picard Wednesday, 06 June 2012 07:00
Applications that aggregate articles based on what others in one’s social network are reading and reformat them into an attractive magazine and presentation formats are growing in popularity, but they are raising concern among some publishers.

The processes build upon the referral and curating functions of colleagues and friends in social networks...

Is the future of digital journalism an outside job?

Robert G. Picard Friday, 11 May 2012 10:30
Making small digital news providers sustainable has become the holy grail of journalists and the search continues for workable business models and revenue streams.
Advertising may produce some revenue, but it will never generate sufficient resources to support digital journalism because so little advertising money is available for sites with small...